Frequently Asked Questions

Find some answers to common questions you may have below!

We provide a comprehensive range of IT support services for home users, including computer repairs, software troubleshooting, virus/malware removal, wireless network setup, data backup solutions, and more.

Our team has extensive experience in providing IT support specifically tailored to the needs of home users. We understand the unique challenges faced by individuals and families in their home technology environments.

Yes, we offer on-site support for home users. Our technicians can visit your location to diagnose and resolve IT issues that require physical presence or hands-on assistance.

Absolutely! We specialise in setting up and troubleshooting home networks. Whether you need help with Wi-Fi connectivity, router configuration, or resolving network-related issues, our experts are here to assist you.

We can assist with various hardware and software issues, such as computer repairs, laptop screen replacements, software installation and updates, printer troubleshooting, virus/malware removal, and performance optimization.

Yes, we offer remote IT support services. Through secure remote access, our technicians can troubleshoot and resolve many issues without the need for an on-site visit, providing convenient and efficient support.

Absolutely! We can help you set up secure data backup solutions to protect your valuable personal files and memories. We can recommend suitable backup methods and assist with the implementation to ensure your data is safe.

Yes, we can provide guidance on home technology purchases. Whether you need advice on purchasing a new computer, laptop, tablet, or other devices, we can recommend options that meet your requirements and budget.

We understand the importance of data recovery. While we cannot guarantee recovery in all cases, we have expertise in data recovery techniques and can assist in recovering data from damaged or failing devices to the best of our abilities.

What sets us apart is our dedication to providing exceptional customer service and personalised support to home users. We prioritise clear communication, reliable solutions, and a friendly approach, ensuring that you feel supported and confident in your home technology environment.

Please find the on-site service area we cover listed below:





Lower Dicker

Upper Dicker



Windmill Hill

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We are here for all of your tech needs!